Welcome Southwest
Rapid Rewards™ Members

Whether you’re flying across the country for work or heading off on a dream vacation with friends, your travel should be as fun and fast as possible. That’s why Emergency Assistance Plus® (EA+®) believes in being prepared when things don’t go according to plan.

EA+ teams up with your doctors during a medical emergency to make sure you’re getting the appropriate care, to make sure your family is kept continually informed, and to make sure you get back home safely. Plus, as a Rapid Rewards® Member, you automatically earn 1,500 Rapid Rewards bonus points when you enroll in EA+ and every year you renew your EA+ membership.

Emergency Assistance Plus provides protection anytime you travel, keeping you safe while you’re away from home.

EXCLUSIVELY FOR MEMBERS

Enroll in Emergency Assistance Plus (EA+) and earn 1,500 Southwest Rapid Rewards points, plus earn 1,500 points every year you renew. In addition, you’ll earn an additional 500 points if you select an add-on during enrollment or if you upgrade your membership – and every year you renew.

Emergency medical evacuation

Transportation home

Nurse escort

Companion assistance

$36,711

Average cost of an air ambulance within the U.S.

2,000,000

Travelers protected by Emergency Assistance Plus

World Travel Protection

Emergency Travel Assistance Anywhere in the World

Emergency Assistance Plus® (EA+®) is an annual membership that provides cardholders with protection anytime they travel. Whether they’re thousands of miles away or merely a short road trip from home, EA+ members take with them the peace of mind knowing that should a medical emergency arise, there’s a team of highly skilled professionals at the ready to ensure they are receiving proper medical care and are provided necessary transportation home.

Emergency Medical Evacuation: If you need specialized medical treatment at a more advanced hospital, EA+ will arrange ground or air ambulance transportation.
Transportation Home: When your condition improves and you’re ready to leave the hospital, EA+ handles all the travel arrangements to get you home.

Premier

The EA+ Premier plan includes our best level of support in a medical emergency while traveling away from home. It includes additional and enhanced services that provide more flexibility and protection during your medical emergency.

Individual

For independent travelers, the individual Emergency Assistance Plus membership provides peace of mind anytime you travel. EA+ ensures members are protected and well cared for in a medical crisis.

Learn More

$279.00 $199.00

$80 member discount applied

Get Plan

Family

An Emergency Assistance Plus family membership protects you, your spouse (which includes domestic partner), and dependent children through age 18, or age 22 if enrolled as a full-time student.

Learn More

$339.00 $259.00

$80 member discount applied

Get Plan

Our Best Level of Protection

Medical Evacuation

Emergency Medical Evacuation via ground or air ambulance, if deemed medically necessary, to get you to a more appropriate hospital if your current facility can’t properly treat your medical condition.
Medical Specialist sent to you if your condition can’t be evaluated by phone, you cannot be moved and local treatment is unavailable.

Transportation Home

Transportation Home after hospitalization via a one-way airline ticket, arranged and provided by EA+. With EA+ Premier, your seating will be upgraded to premium economy and you can designate a destination other than your Home.
Transportation Home includes up to two Nurse Escorts or an air ambulance, if deemed medically necessary, to provide continued medical care during your trip home.
RV/Vehicle Return if you can’t drive your vehicle back home because your documented medical emergency prohibits it and your companion can’t drive it either. With EA+ Premier, we will return up to two vehicles – i.e. if you were traveling with an RV and a second vehicle (not being towed by the RV).
Return of Remains service to bring your body home if you pass away while traveling.
Hotel Stay After Hospitalization while you are awaiting medical clearance to travel home under Transportation Home services.
Bereavement Reunion will arrange and provide, at no charge to you, one round-trip economy airfare ticket to bring a friend or family member to your location to identify and accompany your remains back home if you pass away while traveling alone.

Premier Plan Guide

Download

Assistance for Companions

Transportation Home for a Traveling Companion if EA+ evacuates you from one hospital to another, transports you home, or you pass away while traveling. With EA+ Premier, this service provides transportation for up to three (3) traveling companions.
Ticket to Join Hospitalized Member provides a round-trip economy-class airline ticket to bring a loved one to your bedside if you’re traveling alone and become hospitalized.
Transportation Home for Minor Children or Grandchildren who are left unattended if you’re unable to care for them due to your hospitalization.
Pet Housing or Return Home if you’re traveling with a pet and cannot care for them due to an accident or illness. With EA+ Premier, this service is arranged and provided by EA+.
Hotel Room for Traveling Companion while you are hospitalized awaiting Transportation Home.

Enrollment Questions

You've got questions? We've got answers. Our Member Care Team is standing by, ready to help.

1-877-632-4429

Available Monday - Friday between 8 AM and 7 PM Eastern Time

Theresa & Francis G., New Jersey

The yearly cost for a family plan seems like a bargain after our experience.

“My husband became very ill in Monument Valley and was airlifted to New Mexico where he was hospitalized for 10 days. During his hospitalization EA+ reviewed his condition, made all flight plans for our travel home, and provided transportation to and from the airports. Most importantly, EA+ provided an experienced (and wonderful!) nurse escort to accompany my husband home. I cannot adequately express how reassuring it was to have the EA+ nurse caring for my husband during our journey home. She monitored his vitals and transported the IV medication he required for the first 48 hours at home. We will NEVER travel without EA+ again.”

Already a Member?

For questions about membership, or to renew over the phone, give us a call Monday – Friday between 8 AM and 7 PM Eastern.

1-877-629-1836

CUSTOMER SERVICE & BILLING

If you'd prefer to manage your account online, you can access My Account to review your membership details, make a payment and download membership materials.

My Account login

Must be an active EA+ member to earn 1,500 Rapid Rewards^® bonus points. Rapid Rewards Members will earn 1,500 bonus points for the first year of EA+ membership and 1,500 points for every year of renewal. Rapid Rewards Members will earn an additional 500 bonus points when you upgrade your EA+ membership and every year you renew your upgrade. This offer is subject to change or cancellation at any time. Please allow up to eight weeks for Rapid Rewards points to post to your account. Rapid Rewards bonus points will not count towards A-List, A-List Preferred, or Companion Pass^® qualifications. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.
The EA+ service terms are determined by AGIA, Inc., who makes all determinations regarding the program. Southwest Airlines has no control over and accepts no responsibility for the terms and conditions of the program, the administration of the program or the scope of services provided.

Welcome Southwest Rapid Rewards™ Members